How to complain
We aim to offer a truly professional service, but occasionally we may get something wrong, giving you cause to complain. If you do have a complaint, we want to do all that we can to put it right. Please get in touch as soon as you can to discuss your issue.
Call our office on 01256 701205. Our office is open Monday to Friday, 9:00am to 5:00pm.
Write to us
The Compliance Officer
PKS Property Services
10 Addison Gardens
When you contact us, please be sure to have as much information as possible, including:
- Your full name
- Your full address
- The address of the property in question (if not your home address)
- As much information about your complaint as you can
- Details of any actions you like in order to rectify the situation.
We will record your complaint, and strive to resolve your issue within 24 hours. If it is not possible to resolve your complaint in this time, we will acknowledge your complaint in writing within 5 working days of receipt, telling you when we expect to be able to give a more detailed response. Our regulator, the Financial Conduct Authority, allow us up to 8 weeks to come to a resolution, however, in practice we would hope to resolve your issue much sooner.
If we are unable to resolve your complaint to your satisfaction
If we cannot settle your complaint, you may be entitled to refer it to the Financial Ombudsman Service. Further information is available from their website financial-ombudsman.org.uk.